Cayman Shopping Hub Delivery Policy

Effective Date: Jan 2020

Scope: This Delivery Policy outlines the terms and conditions governing the delivery of orders placed through Cayman Shopping Hub, a multivendor e-commerce platform exclusively serving customers and partners in the Cayman Islands.

1. Delivery Area Coverage

Cayman Shopping Hub facilitates delivery to all areas within the Cayman Islands. Vendors on our platform are responsible for ensuring their delivery services can accommodate all 5 regions (West Bay, George Town, Bodden Town, East End, North Side) 

For all orders over $100 Dallars

– Free Delivery in George Town –

2. Delivery Timeline

Standard Delivery: Orders will typically be delivered within 1–3 hours of purchase unless otherwise stated by the vendor or during special promotional periods.

Express Delivery: Express delivery options are available on select products for faster delivery (typically within 30 mins in GT, considering traffic). Fees for express delivery will be calculated during checkout.

Scheduled Deliveries: Customers can opt for scheduled delivery at checkout on eligible products, allowing them to specify preferred delivery dates/times (subject to vendor approval and availability).

3. Order Processing

Order Confirmation: Once a customer places an order, they will receive a confirmation email outlining the details. Vendors will also be notified to begin order processing.

Processing Time: Vendors are required to process and dispatch orders within 12–24 hours of confirmation unless stated otherwise on the product listing.

Exceptions: For custom-made, pre-order, or out-of-stock items, vendors must communicate that extended processing time is needed and/or update the customers via Email.

4. Shipping Methods and Fees

Vendors may offer one or more of the following shipping methods:

Home Delivery: Delivered to the customer’s specified address.

Pickup Point: Delivered to designated locations for customer collection.

Vendor Pick-Up: Customers can collect the order directly from the vendor’s physical store or warehouse.

Shipping Fees: Delivery fees are set by individual vendors and will vary depending on the product size, weight, and delivery method. Fees will be displayed transparently during the checkout process.

5. Delivery Notifications

Customers will be notified at each key stage of the delivery process:

Order Dispatched: Notification sent when the order is shipped or ready for delivery.

In Transit Updates: Real-time tracking updates (where supported).

Delivery Confirmation: Confirmation sent when the order has been successfully delivered.

6. Failed Delivery Attempts

If a delivery attempt fails due to customer absence or incorrect delivery information:

Rescheduling: The vendor or delivery partner will attempt to contact the customer to reschedule delivery. Additional fees may apply for repeated failed attempts.

Return to Vendor: If rescheduling is unsuccessful, the order will be returned to the vendor, and the customer may be responsible for additional shipping charges or the forfeiture of their order.

7. Return and Refund Policy

For items eligible for return, customers must adhere to the platform’s Return Merchandise Authorization (RMA) process:

Return Initiation: Customers must contact the vendor within 3 days of delivery to request a return.

Return Shipping: The customer may be responsible for return shipping fees unless the product was defective or damaged.

Refunds: Refunds will be processed once the returned item is inspected and approved by the vendor.

8. Vendor Responsibilities

Vendors are obligated to:

Use reliable delivery services to ensure prompt and safe delivery of orders.

Communicate promptly with customers regarding any delays, issues, or special delivery requirements.

State delivery timelines and any associated fees in their product listings.

9. Delivery Disputes

In the event of delivery disputes, Cayman Shopping Hub will act as a mediator.

Customers and vendors are encouraged to resolve disputes amicably.

If the issue is unresolved, customers may submit a formal complaint through the Cayman Shopping Hub support system, and our team will investigate and make a final decision.

10. Special Considerations

Weather-Related Delays: Deliveries may be delayed due to severe weather conditions or other unforeseen circumstances. Vendors must inform customers of delays as soon as possible.

Restricted Items: Certain items, such as hazardous materials or regulated goods, may have specific delivery restrictions. Vendors must adhere to all applicable laws and regulations.

Bulk Orders: Bulk or oversized orders may require special delivery arrangements. Vendors will coordinate directly with the customer in such cases.

11. Customer Responsibilities

Provide accurate and complete delivery information during checkout.

Ensure someone is available to receive the order at the specified address.

Inspect the items upon delivery and report any damage or issues promptly to the vendor.

12. Contact Information

For any questions or concerns regarding delivery, customers can contact:

Email: Caymanshoppinghub@gmail.com

Phone: (345) 928-3372 or (345) 323-6887

Live Chat: Accessible through the Cayman Shopping Hub website during business hours

(9 am-10 pm. Mon – Fri).

This Delivery Policy ensures a seamless and transparent experience for both customers and vendors. Any updates or changes to this policy will be communicated through the Cayman Shopping Hub platform.