At Cayman Shopping Hub (C.S.H), we strive to ensure that our customers have the best shopping experience possible. Your satisfaction is our top priority, and we understand that sometimes, things don’t go as planned. That’s why we offer a straightforward and customer-friendly refund policy.

Eligibility for Refunds

Products must be returned in their original condition, including packaging, tags, and any accessories.

Refund requests must be made within 7 days of purchase.

To initiate a refund, please provide proof of purchase, such as a receipt or order confirmation email.

Non-Refundable Items

*Perishable goods (e.g., food, flowers)

*Gift cards and promotional items

*Personalized or custom-made items

*Items marked as final sale

How to Request a Refund

Contact Customer Service: Reach out to our customer service team through our website or by calling Customer Service (345) 938-3372. Provide your order details and the reason for the refund request.

Approval: Once your request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).

Return Shipment: Pack the item(s) securely and send them to the address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective product.

Processing Refunds

Once we receive and inspect the returned item(s), we will process your refund.

Refunds will be issued to the original method of payment within 3-5 business days.

You will receive a confirmation email once the refund has been processed.

Exchanges

If you wish to exchange an item, please follow the same process as for refunds. We will issue a refund for the returned item, and you can place a new order for the desired item.

Need help?

Contact us at Caymanshoppinghub@gmail.com for questions related to refunds and returns

If you have any questions or need further assistance, our customer service team is here to help. Contact us at Customer Service (345) 938-3372.

At Cayman Shopping Hub, we believe in making customers, not sales. Your satisfaction is our priority, and we are committed to ensuring that you have a positive shopping experience with us.